Concertgoer Frequently Asked Questions

First time coming to Orchestra Hall? Read our Concertgoer Guide >


Ticketing information

I can't use my tickets. What should I do?

Log in to your account to manage your current tickets. 

If you are unable to use your tickets, you may exchange them directly into another concert or return them for ticket credit to use for a future ticket purchase of concerts in the same season. Tickets can be exchanged or returned for credit up to one hour prior to the performance.

Changing dates, performances or seat locations may cause a difference in price. Tickets purchased with an offer may not be exchanged at the discounted rate. Past performances, complimentary tickets, unpaid tickets, events not presented by the Minnesota Orchestra and other select events are restricted from exchanges and ticket credit. Tickets purchased through deal sites and third-party vendors cannot be returned for credit or exchanged. A tax credit for a portion of the original ticket value may be available. 

You may also choose to turn back your tickets for a charitable contribution (for the purchase value of the tickets not including fees) up to concert start time at no additional charge, or donate them to our Sponsor a Student program and we will use the value of your tickets to send a student to a concert on your behalf. Past performances, complimentary tickets and events not presented by the Minnesota Orchestra are restricted from turnbacks and/or tax credit.

Single ticket buyers are subject to a $5 per-ticket exchange fee. There are no exchange fees for Subscribers and Easy Pass holders with the exception of a $5 per-transaction fee for exchanges beginning seven days prior to the performance.

Ticket credit expires each year in August and can be used for ticket purchases for the same season as the original tickets. You will automatically be issued a tax-deductible contribution receipt for expired ticket credit. Returned Easy Pass tickets expire on the original Easy Pass expiration date.

PLEASE NOTE: Due to the COVID-19 pandemic, ticket credit accumulated from cancelled concerts can be used toward future ticket and subscription purchases, donated for a charitable contribution or spent at the Minnesota Orchestra Shop. Remaining ticket credit will expire on August 31, 2021.  

For more information regarding the restructuring of the 2020-21 season due to the COVID-19 pandemic, please visit

Can I make a payment online for a pre-existing ticket or series reservation?

Yes. Log in to your account to see reservation orders eligible for payment online.

Does the ticket price include fees?

Published prices include a non-discountable facility fee that ranges from $2-$7.25 per ticket. All facility fees are waived for students. There is a $6 processing fee per transaction for all phone, fax or mail orders. Save $1 by purchasing your tickets online or by having us email your tickets. (This charge is waived for subscribers and group purchasers ordering by phone, mail or in person.) Subscription and Easy Pass packages are subject to a one-time $8 processing fee. A $5 delivery fee applies to all subscription ticket packages distributed via postal mail or will call.

Are there special discounts for group ticket purchases?

Groups of 10 or more people receive up to 20% off regular single ticket prices on most performances. (Some exclusions apply.) $12 student and $29 senior group tickets are available for select performances.

Groups receive one free ticket for every 25 tickets purchased for most events. (Groups that purchase discounted student and senior group tickets are not eligible for free tickets.)

What are the payment and seating options for groups?

A deposit is not required to place a reservation. Payment is due six weeks prior to the concert selected. If you are not ready to confirm your order, you may continue to adjust your order with a 50% deposit. All payments must be received in full no later than two weeks prior to the event to avoid order cancellation. All past due orders will be charged a $25/week non-refundable fee unless a deposit is made. (Fee may not be applied to payment balance.) Online orders require full payment to process. There are no refunds or exchanges for group orders.

We will try our best to accommodate your seating requests, but sometimes it may be difficult to seat groups together depending upon availability. We seat our advance group orders prior to the general public on-sale. You may submit a reservation request at any time. You will receive an invoice by email approximately two months prior to the performance. If you order during the season, we can discuss seat locations over the phone or via email. Purchase your tickets online to secure your preferred seats immediately.

Tickets will be issued to the Group Leader upon receiving full payment. Online purchasers may print their tickets immediately or receive them via mail within 10 business days.

I want to bring my child to a concert. What do I need to know?

All concerts are open to children ages 6 and over when accompanied by an adult. Click here for a list of our most family-friendly concerts. Child prices, if available, may vary by concert and price section. Children of all ages are encouraged to join us for our Young People's Concerts and Sensory-Friendly Concerts. All children must be accompanied by an adult.

With the purchase of most Classical subscription packages, you can add a Young Listener Package for $12 per concert. This is a perfect way to introduce your Young Listener (age 6-17) to thrilling music. Individual Young Listener tickets (age 6-17) are available to subscribers for select concerts and price sections for as low as $12 each.

All children, regardless of age, must have a ticket adjacent to an adult to enter the hall. Your child is permitted to sit on your lap as long as his/her head can fit underneath your chin. Taller children seated on a parent's/caregiver's lap can obstruct the view of other patrons.

Are there any discounts for students or seniors?

College students with a valid student ID are eligible to purchase a Create Your Own subscription package with prices starting at $36 (for 3 performances). Rush tickets to select performances are also available to high school and college students with a valid student ID. $12 student and $29 senior group tickets are available for select performances when 10 or more tickets are purchased.

How will my tickets and merchandise be delivered?

Tickets will be issued via email and available in a digital format after seats are assigned in a physically distanced seating chart, no later than 48 hours prior to the event date. You will be sent an email from This email address is being protected from spambots. You need JavaScript enabled to view it. with your tickets attached to the email. Please check your tickets carefully before attending the event for any important information about entry and arrival procedures. You may print the ticket or display it on your device for scanning at your event. To ensure prompt delivery, please add This email address is being protected from spambots. You need JavaScript enabled to view it. to your safe sender list. Tickets can be reprinted by logging into My Account, where they can be resent by email, text message to a phone number of your choice, or added to Apple Wallet. Physical tickets can be printed at the Box Office on the day of your performance only. Plan to arrive early for this service.

Merchandise items are mailed via USPS within 10 business days of the order. 

Donation acknowledgments will be mailed within 10 business days of the donation processing. 

I lost my ticket. What should I do?

Log in to your online account to manage your tickets. You can send your tickets as an email, as a text to a phone number, or to your Apple Wallet. Lost tickets can also be replaced by Ticket Services. No tickets can be mailed at this time. A physical ticket can be printed in person at the Box Office on the day of your performance. Plan to arrive early for this service. Please note: a reprinted ticket will render the lost ticket invalid.

Can I view a seating chart for my performance?

All performances are held at Orchestra Hall in downtown Minneapolis unless otherwise noted. Click here for a detailed seating chart (pdf).

What if my concert is cancelled due to bad weather?

If a performance cancellation occurs due to weather or other conditions, announcements will be made on local radio and television stations as well as social media. Any cancellations will be noted on our website home page and event detail page at least three hours prior to a performance. In most cases, if Minneapolis Public Schools declare a snow or emergency day, our Young People's Concerts will be cancelled on the same day.

Additionally, we will make our best effort to inform all ticketed patrons via phone and email as soon as possible. For best service, we ask that patrons make sure the Minnesota Orchestra has a current phone number and email address on file. Should a concert cancellation occur, please hold on to your tickets, and we will contact you with options. The Minnesota Orchestra values your support and privacy. We will never sell or trade your email address.

Online exchanges are available for your convenience.


Parking and directions

How do I get to Orchestra Hall and where do I park?

  • For your safety and ease of entry, we strongly recommend parking at the 11th & Marquette Municipal Parking Ramp as it is connected to Orchestra Hall by skyway. Our staff will be available at the skyway entrance to assist you. Parking instructions, maps & advance ordering options.
  • Valet service is not available at this time. Drop-off is available via the 11th & Marquette Municipal Parking Ramp at the Skyway level for guests needing mobility assistance.

Where should my group bus be parked during the concert?

Parking requests must be made at least three weeks in advance to ensure availability. Upon arrival, please instruct your bus driver to pull along the east side of Orchestra Hall along Marquette Avenue. A police officer will instruct your driver on where to park.

Young People’s Concerts: school bus parking is assumed. Attendees will receive a ticket by email two weeks before the concert with specific bus parking instructions.


Amenities and services

Where can I find Accessibility information?

The Minnesota Orchestra strives to make its performances and venue accessible to all patrons. Click here for accessibility information.

What restaurants and hotels are nearby Orchestra Hall?

What food and drink is served at Orchestra Hall?

At this time, no food or beverages will be offered for sale or allowed in the auditorium due to strict masking policies. 

View our bar menu.

Safety and Security at Orchestra Hall

The safety of our guests and the security of our venue are top priorities for the Minnesota Orchestra and Orchestra Hall. Audience Services team members receive ongoing safety, security and emergency preparedness training. All Minnesota Orchestra concerts are additionally supported by outside security personnel. Security will be present at all concerts and easily identifiable to guests. Additionally, the Minnesota Orchestra adheres to any security requirements outlined by the City of Minneapolis as part of the event permitting process. 

In the interest of public safety, we will act to protect guests, employees and volunteers. We reserve the right to decline admittance or remove from the premises any individual loitering or acting in a suspicious manner. We reserve the right to decline admittance of any bag or package that may obstruct or hinder aisle passages or exit doors and/or that is deemed suspicious. Unattended bags or packages will be removed by security and are subject to search.

All public areas inside Orchestra Hall are smoke-free. Smoking (including electronic cigarettes) is not permitted anywhere in the lobby, the restrooms or on the outdoor terrace. Orchestra Hall bans guns on the premises.

If you have an emergency, or if you see inappropriate behavior or suspicious activity, please notify the nearest Orchestra Hall staff member immediately for assistance. In an emergency situation, please remain calm, listen to announcements and follow staff instructions. Be assured that we are making every effort to ensure the safety and enjoyment of guests at Orchestra Hall.

Minnesota Orchestra Costume Guidelines  

All Orchestra Hall event attendees – including adults – may dress in costume for designated events. Attendees in costume must follow these and other guidelines:

  • Costumes must be child/family friendly and may not be obstructive, offensive or violent.
  • For safety reasons costume masks are discouraged. Guest may wear costume masks if they do not cover entire face and/or obstruct vision. Eyes must be visible at all times.
  • Costumes should not drag on the ground.
  • Costumes should not contain sharp objects, pointed objects or materials that may accidentally strike another guest.
  • Costumes should not contain any pretend weapons which resemble or could easily be mistaken for an actual weapon.
  • Guests who do not adhere to these guidelines may be refused entry into the event unless costumes can be modified to meet the above standards.


Rush Tickets

Can I purchase rush tickets for any performance?

Rush tickets are generally available for more than half the concerts we present. Sold-out performances, or those with limited seating, are not eligible. Call Ticket Services on the day of the show to inquire about availability. Eligible concerts are updated on our website each month.

Can I select my rush seat location?

Walk-up Rush seats are automatically assigned in the best available location at the time of your purchase. When purchasing online, you may select your own seats.

Online Student Rush seats may be selected from the online seating map by choosing “Student” instead of “Adult” for the ticket type (one valid student ID is required for each two tickets purchased).

There is a limit of four tickets per order and seating in the top-priced level is not available. If you are attending with a large group (10 or more people), we recommend contacting our Group Sales Department at This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone at 612.371.5662.

How close to concert time can I order rush tickets?

For eligible concerts, orders will be accepted online up to two hours prior to concert start time. We may restrict availability earlier based on seating capacity.

Walk-up Rush tickets go on sale beginning one hour prior to the concert (if available) in person at the Box Office. Call Ticket Services on the day of the show to inquire about availability.

After I have placed an order for online rush ticket(s), how will I receive my tickets?

Online Public Rush tickets will be emailed to the address you provide at the time of your order. To ensure prompt delivery of your tickets, please add This email address is being protected from spambots. You need JavaScript enabled to view it. to your safe senders list.

Online Student Rush tickets will be held for pick-up at the Box Office. You can pick up your ticket(s) beginning two hours prior to the performance. Bring your order confirmation, along with one valid Student ID for each two tickets purchased (required).

Can I pay for my rush ticket with a check or gift certificate?

Online Rush tickets are an online-only offer; therefore we cannot accept check payment. However, you can use any gift certificate purchased after July 2017 for online ticket purchases.

You may use cash, check, a credit certificate or a gift card to purchase Walk-up Rush (when available) at the Box Office beginning 1 hour prior to the show.

I bought my rush ticket and missed the concert. Can I use it for a concert in the future?

All Rush tickets purchased online are considered a final sale. We do not offer refunds or exchanges on Rush tickets. There are no exceptions. If you find you cannot attend a concert, make sure to pass along your ticket(s) to a friend or contact us to turn back your tickets as a tax-deductible contribution!